Spare parts are available on select products. Please reach out to our Product Support Team for more information on your specific product and what parts may be available.

To properly measure the VESA pattern on the backside of you monitor, you will need to find the distance in millimeters of the screw holes horizontally and vertically.

To find your first measurement, you will need to measure the horizontal distance between the centers of the left and right side holes. To find your second measurement, measure the vertical distance between the top and bottom holes.

All product dimensions, weights, and compatibility information are located on individual pages for that specific product. Please select the Specifications tab within the product page for your selected product for more information. If you need a specification that is not currently listed, please reach out to help@vivo-us.com

Mechanical is a physical spring and relies on physical deformation to store energy, while a pneumatic gas spring relies on pressurized gas. Both provide solid support for heavy monitors, though the method differs from each other. We offer both styles to accommodate those who prefer one over the other.

Pneumatic/mechanical monitor mounts offer an easier way to adjust the height of a monitor with a counterbalance weight, allowing you to adjust the height up and down whenever desired without the use of tools.Traditional mounts, on the other hand, use a fixed arm and require an Allen Wrench change its height, and are designed more as a set it and leave it style of mount.  

We ask that you please wait 3 additional business days beyond the expected delivery date to allow for any carrier delays.  After that time, please contact us and we would be happy to assist you further.

We ask that you kindly allow 2 additional business days past the delivered scan as the carrier may have accidentally scanned the delivery too early.

Please be sure to check around for your package; some carriers leave packages in hidden places which can't always be seen.  Check to see if a neighbor may have picked up the package or if you live in an apartment, please check the central delivery location or with a manager of the building to see if they signed for the package on your behalf.

Please note, if the carrier does provide an image as proof of delivery and it is your home/business in the photo, we advise contacting your local authorities for assistance in the stolen property.  We are not held responsible for packages that are shown as successfully delivered.

At this time, we do not ship outside of the US.

All orders placed on our website included free ground shipping anywhere in the continental United States, and will arrive within 2-3 business days after order placement.  

Due to warranty purposes, we are not able to offer any exchanges for products. 

We have a 30-day return period from the time of the delivery date.

No. Return shipping cost must be borne by the customer for products no longer needed or ordered by mistake. We are, however, able to offer discount shipping labels. Please reach out to help@vivo-us.com for more information regarding return shipping. 

Please contact us right away if your order arrives damaged or you have missing parts so that we can address this as quickly as possible for you. Notice of damaged product or missing parts must be made within the first 30 days of your order, as our carriers have limits for claims, and, in some case, spare parts may not be available.

We invite you to contact our Wholesale Department under “Business Orders” on our page to sign up and create a business account. You may also contact them by direct email at wholesale@vivo-us.com for any questions or assistance needed. 

Yes! VIVO is glad to accommodate tax exempt organizations, but we are unable to apply the exemption at the time of order. This must be applied in the form of a refund after the order ships. To apply the exemption, please first place your order on vivo-us.com and then send an email to help@vivo-us.com to provide your Order Number and Tax Exempt form. Once the order has shipped, we will refund the tax on your order.  If you are a government entity, please contact our wholesale team at wholesale@vivo-us.com

Yes, most of our products come with a warranty, and the term varies per item type. Please check the individual listing information to verify warranty status.

No, a full replacement or replacement parts will not restart the warranty. Your warranty begins the day that the product is delivered and will end within the timeframe provided for that product.

We recommend opening your package right away to be sure that there are no missing parts or issues with the order. We have a 30-day reporting period for issues. If it is past the reporting period you may be charged for parts or those parts may not be accessible to you.

We do not currently offer any assembly or repair services for our products. Any outside assistance would need to be sourced locally, at the customer’s expense, and VIVO does not offer reimbursement for these services.  We do, however, offer assembly videos for most products. Check the product page and select the “Assembly Video” tab to get started!